The Power of Kindness: A Game-Changer for Your Bookkeeping Practice
- Tanya Hilts
- Mar 29
- 2 min read

You know what's been on my mind lately? How sometimes in our profession, especially during tax season when we're drowning in numbers and deadlines, we forget about one of the most powerful tools we have – kindness. And I'm not just talking about being nice for the sake of it; I'm talking about a game-changing approach that can transform your practice and your mental health.
Let's get real for a minute. As bookkeepers, we're often caught up in the pressure cooker of deadlines, client demands, and endless spreadsheets. I remember when I was working those crazy 72-hour stretches (yeah, you read that right!), kindness was the last thing on my mind. But here's what I've learned: kindness isn't just a warm fuzzy feeling – it's a practical business strategy.
Start with Yourself (Yes, Really!) Remember what they say about putting your own oxygen mask on first? It's not selfish; it's necessary! Being kind to yourself means:
Setting clear boundaries (No more "just one more file" at midnight!)
Taking those mental health breaks (They're non-negotiable, folks!)
Acknowledging when you need to recharge (Your business will thank you later)
Building Relationships That Matter Whether you're running a virtual practice or meeting clients in person, relationships are your secret sauce. Here's what works for me:
Schedule regular virtual coffee chats with colleagues
Take a genuine interest in your team's lives (Yes, show me those pet photos!)
Practice active listening (Put down that phone and really tune in)
The Magic of Authentic Praise In our numbers-focused world, we sometimes forget the human element. When was the last time you:
Acknowledged your team member's creative solution to a tricky reconciliation?
Celebrated a client's business milestone?
Thanked your virtual assistant for keeping everything running smoothly?
Constructive Feedback: The Kind Way Here's where kindness really shows its professional muscle. When providing feedback:
Come from a place of helping, not criticizing
Consider the person's working style and preferences
Focus on growth opportunities rather than shortcomings
The Bottom Line (Because We Love Those!) Being kind isn't just about being nice – it's about building a sustainable, healthy practice. When I transformed my own practice from 600 tax returns to 450 quality ones, it wasn't just about the numbers. It was about being kind enough to myself and my team to say, "We deserve better than burnout."
What's Your Take? How do you practice kindness in your bookkeeping practice? Drop a comment below – I'd love to hear your strategies!
Until Next Time,

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